Holmes Report Blog

The Holmes Report blog focuses on news and issues of interest to public relations professionals. Our main site can be found at www.holmesreport.com.

Wednesday, January 11, 2006

Taking Their Toll (Calls): Andy recently launched into a rant against the offshort customer service people at Belkin. Concluding with the advice: "as for companies that outsource their customer service to companies that operate under the cloud of fake anonymity -- don't do business with them." Fair enough. Lots of people aren't to happy when they call a large American corporation and find themselves talking to someone a continent away who doesn't seem to be accountable to anyone.

But it turns out they don't like you any more than you like them. Newsday reports that one of the hot new shows on Indian television is The Call Center. The pilot scripts "depict Westerners as arrogant, immoral and comically rude." Not sure about the "comically" but otherwise it sounds about right.

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