A Textbook Lesson...: In how not to handle a crisis is Michael Kempner's characteristically uncompromising assessment of the Sago Mine disaster. "In a field where tragic events such as this are a known quantity, it is unfathomable that they were not more prepared to handle both the rescue and the communications with the public, and most importantly, the families."

Steve Cody is equally unimpressed. "A painful example of the need for all organizations to prepare for different types of crises by doing advance simulations and to be sure the correct policies and procedures are in place before the next big one hits."